Terms and Conditions

Agreement between the organizer and the Continental-Park hotel Luzern

1. Reservation
The offer/ reservation becomes binding and definitive for the organizer and the Continental Park hotel Lucerne with the signature of the organizer. Any handwritten changes made by the organizer and adjustments made by the Hotel Continental-Park Luzern will only become binding on the hotel if they have been confirmed in writing by the hotel and the client or have been reconfirmed.

2. Room rental and times
The room rental and the duration of the use of the room are fixed in the confirmation. Outside the confirmed times, the Continental Park hotel Luzern is authorized to make use of the room.

3. Use of space and equipment
The premises are prepared on the basis of the written reservation with the organizer. The organizer uses the premises and the entire facilities with customary diligence. The Continental Park hotel provides the organizer with adhesive tape for the hanging of posters, flip chart paper etc. Damage to walls and equipment due to improper use will be charged to the organizer. Missing technology after the end of the event will be charged to the organizer at the new purchase price.

4. Details Occasion
The fields marked in yellow in the offer/confirmation (detailed program, information about equipment, aids, the menu and wine selection, as well as all necessary information for the smooth conduct of the event) by the organizer to 10 working days or working days before the event, bindingly announced.

5. Confirmation of the number of persons
The number of persons confirmed by you will be charged. These can be adjusted down to 5 working days or working days prior to implementation in a reasonable amount (10-15%). Please note, if the adjustment of the PZ exceeds the reasonable limit, the reserved services/orders will be charged according to cancellation 6.2. The PZ announced 48 hours pre-event applies for billing. The responsibility for notifying the PZ of any modifications to the Continental-Park hotel Lucerne lies with the organizer.

6. Cancellation and No-Show
All cancellations of events must be communicated in writing to the Continental Park hotel Lucerne by the organizer. The following cancellation fees will be charged. The Continental Park hotel Lucerne confirms the cancellation on receipt and will invoice the compensation after the canceled start date.

6.1. Regarding rooms
up to 12 weeks before arrival free of charge, after that part of the rooms (see below) can be canceled free of charge and the remaining rooms (room and breakfast) will be charged for the whole stay, unless the rooms can be resold
from 12 to 8 weeks 25% of the rooms can be canceled free of charge, the remaining rooms will be charged 50%
from 8 to 4 weeks 15% of the rooms can be canceled free of charge, the remaining rooms will be charged 75%
from 4 weeks to 2 days before the event 5% of the rooms can be canceled free of charge, the remaining rooms will be charged at 100%
from 48 hours before the arrival of the guests, all canceled rooms as well as no-show will be charged 100% for the entire stay

6.2. Regarding occasion with daily allowance
up to 12 weeks free of charge
from 12 to 8 weeks, the compensation is 30% of the reserved services
from 8 to 4 weeks, the compensation is 50% of the reserved services from 4 weeks to 2 days before the event, the compensation is 90% of Reserved services
48 hours before the event, the compensation is 100% of the reserved services, including Food & Beverage (F & B)

6.3. Concerning the occasion with room rental/banquet
up to 12 weeks before the event free of charge
from 12 to 8 weeks, the sales compensation amounts to 50% of the offered room rent
from 8 to 4 weeks is the sales compensation 75% of the offered room rent
from 4 weeks to 2 days before the event is the sales compensation per each according to the scope of the offer, 90% of the room rent offered, as well as 60% of the reserved services, including Food & Beverage (F & B)
from 48 hours before the event, will be 100% of the reserved services, including Food & Beverage (F & B)

6.4. Regarding events in the restaurant
up to 10 days before the event for free
from 9 to 2 days before the event, the compensation amounts to 60% of the reserved services, including food & beverage (F & B)
from 48 hours before the event the compensation amounts to 100% of the reserved services, including food & Beverage (F & B)

7.Billing address
Please check the billing address / address and provide us with any important information such as reference, cost center or similar. In case of a correction of the address after sending the paper invoice, we charge CHF 5.00 for the processing and the new shipping.

8. Payment terms according to offer/confirmation.
Continental Park hotel Luzern is entitled to demand a full or partial prepayment for the mandatory/definitive event. For events with a foreign billing address/residence a 100% advance invoice is required.

9. Legal signature
The organizer confirms by his signature on the letter offer/ confirmation or via email that he has taken note of the content of the contract and agrees to their full validity.

CONTINENTAL PARK HOTEL LUZERN (as of 10.02.2016)